Skip to content

Data Protection Policy

Privacy Policy

Thank you for visiting our website and applications. This privacy policy outlines how we process the information provided or collected by us. It applies to Bitbox Ltd, and Damien Koziol (Managing Director) is responsible for your personal information. Please note that our website and applications may contain links to other sites not owned or controlled by us, and their privacy practices are not covered by this policy.

Types of Information We Collect

We collect two types of information: personal information and anonymous information.

  • Personal information includes details such as your name, company, country, phone number, and email address, which you provide when registering interest or making a purchase. It also encompasses financial information required for transactions.
  • Anonymous information does not identify individuals directly and is used to create aggregate information.

How We Collect Your Information

We collect information in various ways:

  • When you request or purchase products, services, or information from us
  • When you register interest or visit our physical properties
  • Through technologies like cookies, web beacons, and application program interfaces when you interact with our website and applications
  • From trusted sources to update or supplement the information you provided or we collected automatically
  • Still or video images captured by cameras or readers on or around our physical properties.

How We Use and Share Your Information

We use your personal data in accordance with the law and for the following purposes:

  • Providing the products, services, and experiences you request
  • Communicating with you about your account, transactions, and changes to our policies
  • Operating, optimizing, and improving our sites, applications, products, and services
  • Detecting and preventing policy violations, safety issues, fraud, or illegal activities
  • Notifying you of product recalls or safety issues
  • Other organizations may access your information as data processors when performing services on our behalf. We will not share your personal information with third parties except in limited circumstances, such as fulfilling your request or with your explicit consent.

Your Controls and Choices

You have certain controls and choices over your information, including:

  • Requesting information about your processed personal data and rectifying or amending it
  • Requesting the deletion or restriction of personal data
  • Withdrawing consent to the processing and use of your data
  • Obtaining your personal data in a structured and readable format
  • Contacting our responsible person, Damien Koziol, for inquiries or complaints
  • Filing a complaint with the data protection supervisory authority if you believe your data processing violates legislation

Data Security, Integrity, and Retention

We prioritize the security, integrity, and confidentiality of your personal information. We have implemented technical and physical measures to protect it from unauthorized access, disclosure, use, and modification. However, no security measures are perfect, therefore, we regularly review our procedures. We retain personal data as long as necessary for legal or business purposes and securely delete or destroy it when no longer needed.

CCTV recordings on BitBox sites are automatically overwritten after 90 days unless unauthorized access is reported.

Updates to this Policy

We may update this privacy policy to reflect technological advancements, industry practices, regulatory requirements, or other purposes. We strive to provide notice of material changes, but it's advisable to periodically check for updates. The date of the latest modification is displayed at the top of the page.

Contact Us

If you have any comments, questions, or requests regarding this privacy policy, please contact us at You can also reach us by mail or phone using the provided contact information on our web page. We aim to respond within 14 working days, with additional time required for communication in different languages or formats.

Definitions of Terms

AGGREGATE INFORMATION: Information about groups or categories of guests that does not identify individuals.

ANONYMOUS INFORMATION: Information that cannot be used to directly or indirectly identify individuals.

APPLICATION: A program or service operated by us, displayed on various platforms.

DATA CONTROLLER: The entity responsible for collecting and using personal information.

DATA PROCESSOR: A person or entity processing personal information on behalf of a data controller.

IP ADDRESS: The access point through which you enter the Internet, used for collecting information.

PERSONAL INFORMATION: Information that directly or indirectly identifies an individual.