We are well aware of the global component shortage issue and are fully prepared to deal with problem parts. We have a great team of design engineers and procurement specialists who can work together to evaluate your product needs and provide a solution.

We will review what your existing component specifications are and redesign or specify a suitable alternative, if required. In tandem, as soon as our engineers have specified the alternative component(s), our procurement team will source these immediately to provide you with appropriate stock for as long as needed.

Absolutely! With component availability expected to remain an issue, doing so is very wise and can often be the reason for a consistent supply of your product. BitBox will work with you to understand your needs and expected demand and come up with the best solution.

You can. When a customer free-issues parts to BitBox, our MRP system treats the customer as a supplier and generates a zero-value purchase order. This allows our goods in & fulfilment team to accurately control your stock as it enters the building all the way through to leaving the building as part of your finished product.

At the point in which an order is received (or often before), the first step is always to understand your requirements and when you would like to take delivery. We will then work alongside our purchasing and planning team to see what needs to be done to satisfy your request. Many variables make this a nearly impossible question to answer, but we don't like saying "we can't" so we will always do whatever we can to satisfy all delivery requests.

We understand your needs as part of our customer onboarding process and can communicate as often (or as little) as you'd like us to. Ultimately, we take guidance on how often you'd like communication to be. Most customers like to take us up on our offer of pre-arranged meetings (typically weekly, fortnightly or monthly) to discuss current orders, outstanding requests, general progress, issues etc.

BitBox offer a comprehensive range of contract electronics services including: electronics and software design, regulatory approvals and compliance support, BoM management, inventory management, obsolescence management and a full range of procurement solutions to name a few!.