How IIoT Benefits Service Delivery
BitBox has designed and manufactured electronics products for many years and has a good understanding of how IIoT benefits service delivery within different sectors.
BitBox practices what it preaches. We profess that IoT, or the Internet of Things, is more than a consumer gimmick to make lights turn on-and-offable from your phone. Increasingly it is transforming B2B services. Commercial environments refer to this the Industrial Internet of Things, or IIoT.
This post demonstrates the ways that our team uses IIoT devices to benefit service delivery for us and our customers.
BitBox serves its customers through the design and manufacture of electronic products that often go on to form part of our customers’ own service. One customer, a leader in controlled lighting for multi-family living, benefits from IIoT technologies in a way that is enabling them to better serve their customers and, as a consequence, improve efficiencies.
The product is a lighting system that is programmed to respond to specific environmental conditions. For example, during daylight, the lights are off. During darker hours, the lights are on and automatically adjust brightness to suit the lighting needs. In emergency situations the lights revert to ‘Emergency Mode’, providing illumination for evacuation and to aid response team visibility. These lights are controllable and programmable via a web interface. This level of control provides cost savings on energy use. And, because the lights are LED, through time and effort on maintenance.
An additional benefit is that the system runs automated self-tests. Each customer receives test records as evidence to satisfy regulatory emergency light test requirements.
The IIoT is about connected devices. In this example, BitBox’s customer benefits from the IIoT in a different way. The company continually monitors the status of all installations in real-time, enabling them to provide appropriate rapid assistance when necessary.
Where third line support is required, the BitBox engineering team can be granted access to the data to monitor system performance, again via the internet. This allows the design experts that built the system to make assessments and identify ways to improve the product.
Through this approach both the customer and BitBox have saved time and effort and, importantly for BitBox, successfully demonstrated how IIoT benefits service delivery.
If you want to explore how the IIoT can help you achieve business or product improvement, please contact us.