Pet-ID, a leading provider of pet microchips, had started to suffer problems with their easy-to-use handheld scanners. Hoping to cut costs, they had ventured offshore for volume manufacturing, but issues with the Asia-based supplier soon became unmanageable. BitBox was apprioached to provide issue resolution and UK based manufacturing for the next batch of products.
Our in-house electronics and software engineers discovered that the overseas manufacturer had significantly altered the product design without permission and source code was missing. This meant that it was not possible for BitBox, or anyone, to 'just' replicate the existing model.
Our challenge was to deliver a solution quickly enabling our client to continue to provide the scanners, thus minimising financial loss and preserving the company’s reputation.
We worked closely with MD Jo Briault to recover Pet-ID’s investments and get reliable products back on the market.
Our design team:
Our manufacturing team then:
Within three months of receiving the order, BitBox had redesigned, prototyped and begun volume manufacturing the new high quality scanners. In addition, BitBox's manufacturing team are now proactively managing the product life cycle and monitoring components for any potential obsolescence issues to ensure the product remains current. Pet-ID and their customers have access to quality products with full confidence in our BitBox Return Merchandise Authorisation warranty.
To explore taking your idea to market or bringing a product back to the UK for issue resolution, please contact us.